Policy Frequently Asked Questions

Will there be any changes to my policy?

There are no changes to your policy benefits or conditions. The only change is that the insurer changes from IKBZ Insurance to KBZ MS General Insurance.

Are my current general insurance policies affected?

Your current general insurance policies will remain at KBZMS General Insurance.

Are there any changes in current bank account number for premium payments?

There are no changes to the bank account number for premium payments for all GENERAL insurances.

You can contact your agent or our hotline number 09 9500 77000, 01 230 7000 for more details.

Will KBZMS General Insurance continue to service my policy?

Upon receipt of first payment and as long as you continue to adhere to your payment conditions, KBZMS General Insurance will respect its contractual obligations of all existing policies.

Can I expect to receive more benefits from KBZMS General Insurance?

Your benefits will remain unchanged.

What will happen to my policy loan taken out from my current insurance policy?

There will be no change in current interest rate, benefits and compensation etc. for policy loan taken out from your current insurance policy. However, if interest payment is overdue, we will start using a system of collecting interest plus principal loan.

Who will be the contact person if we would like to make endorsement to our policies?

If you would like to endorse your policies, you can contact current hotline number 09 9500 77000, 01 2307000.

Can we claim maturity benefits for maturity of our policies?

You can still claim maturity benefits for maturity of your policies.