Job Grade: Supervisor
Department: Distribution
Sub Function: Banca Support
Location: Head Office
Job Description
· Monitor, evaluate and improve loan referral processes with relevant teams from bank partners to improve TAT of the procedures and elimination of errors.
· Act as the middle person between our internal departments (such as Underwriting, Claims, IT, Commission team) and our bank partners/ their customers in cases of claim dispute, complaints, or other process related requests to improve customer satisfaction.
· Establish, maintain, and develop positive and effective working relationships with internal departments, relevant teams from bank partners (such as bank banca team, credit team, etc.) as well as bank customers.
· Manage a team of associates handling day-to-day loan processes with proper KPIs and performance management system.
Requirements
· Any bachelor’s degree.
· A minimum of (3) years’ relevant experience in the Bancassurance or insurance industry, preferably in a role related to service quality management.
· Good understanding of company’s insurance products and claim services.
· Good verbal and written communication skills to convey information clearly and concisely.
· Effective interpersonal and negotiation skills to collaborate with various teams and stakeholders.
· Proficient in Microsoft 365 & Excel.
· Good organizing and planning skills
· Good problem-solving skills to address service quality issues and optimize processes.
· Ability to prioritize and execute tasks on time.
Submit your Resume to hr.recruitment@kbzms.com
To ensure a smooth application process, please mention the job title you are applying for in the subject line of your email.
Copyright © 2019 KBZMS - All Rights Reserved.