Job Grade: Supervisor
Department: Information Technology
Location: Head Office
Job Purpose
To support in development, usage and maintenance of applications and databases. This role specializes in engaging and supporting system implementation and maintenance. The role holder would be required to develop, maintain and modify solutions which match that stated in the business requirements.
Job Description
· Implementing Digital Solutions as stated in the business plans:
o Involve in the implementation of various digital solutions to support the business units in enhancing the business process capabilities
· System Maintenance:
o Works closely with the system vendors and users to eliminate system bugs
o Conducts system review and testing
o Makes sure the delivery of quality solutions within the agreed timeline
· System Enhancements:
o Based on the various technology initiatives to support the business plans in the transformation roadmap, to actively participate in these initiatives & build up the capabilities to eventually be able to perform system enhancements to these systems.
o Manages changes to baseline requirements using effective application control processes.
· Local Reporting & Data Extractions:
o Develop the reports for our end-user business community to support their business needs for regulatory & management reporting.
o Supports business users by extracting required data to be able to make business decisions and to meet business goals
o Microsoft Power Apps and Power BI
· Business As Usual Process:
o Maintains the distributed databases, ensures high performance, and responds to requests from the front-end
o Troubleshoots and investigates help desk tickets submitted by end users
o Responds in a timely manner and supports urgent user requests
o Prepares application issue reports
Requirements
· Diploma or Degree in Information Technology /Computer Science
· Over two-year experiences in IT Field, preferably within the insurance industry
· Articulate and proficient communication skills in English, both written and verbal
· A logical approach to problem solving
· Good knowledge of SDLC.
· Some experience in development methodologies both in Waterfall and Agile would be an added advantage
· Good interpersonal skills with strong technical ability to manage system maintenance and change control
· Ability to work well under pressure
· Knowledge of various personal and commercial lines of insurance products is an added advantage
Submit your Resume to hr.recruitment@kbzms.com
To ensure a smooth application process, please mention the job title you are applying for in the subject line of your email.
Copyright © 2019 KBZMS - All Rights Reserved.